Work From Home Jobs Sydney


Retention Execution Manager

Job Description 

Employment Term: 12month Fixed Term / Full Time

Location: Flexible / Working from Home

About the opportunity:

Are you ready to make a significant impact on customer retention and enhance Bupa’s strategic NPS? We’re seeking an enthusiastic and dynamic individual to lead the charge in integrating and implementing strategic Retention and Complementary initiatives within our Contact Centre environment. As the Retention Manager, you’ll be at the forefront of driving positive change and optimizing pipeline activity.

About Us:

At Bupa, we’re committed to providing top-notch services that prioritize our customers’ needs. As a Retention Manager, you’ll play a pivotal role in shaping our customer experience across the HI business while ensuring operational excellence. Join our team and become a change champion, an influencer, and a key driver of success!

What You’ll Do:

As the Retention Manager, you will:

  • Lead the integration and implementation of strategic Retention initiatives within the Contact Centre environment.
  • Act as a change champion, influencing and shaping the customer experience while balancing operational requirements.
  • Review current Retention practices and develop strategic initiatives for optimal business outcomes.
  • Collaborate with stakeholders to drive continuous improvement and the realization of medium to long-term benefits.
  • Analyze data to assess the effectiveness of business structures and processes, verifying the success of implemented change initiatives.
  • Manage end-to-end business implementation of solutions and effectively handle project expectations with stakeholders.
  • Prepare progress reports and documents for project committees and management channels.

What You’ll Bring:

  • We’re looking for someone with:
  • Demonstrated experience in delivering project outcomes and change programs.
  • Proficiency in delivering change in an agile workplace environment.
  • A deep understanding of customer needs and a passion for problem-solving.
  • Excellent multitasking, problem-solving, and coaching skills.
  • Strong commercial acumen and the ability to make sound decisions that benefit both Bupa and the customer.
  • A tertiary qualification in a business discipline, related field, or equivalent work experience.

Why Join Us:

When you become a part of the Bupa team, you’re joining a company that values innovation, collaboration, and making a positive impact on people’s lives. We offer a supportive and dynamic work environment that encourages your professional growth and development.

If you’re ready to lead change, drive customer retention, and contribute to Bupa’s success, we want to hear from you! Apply now and be a part of our journey towards delivering exceptional customer experiences.

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