Work From Home Jobs Brisbane

Virgin Australia

Travel & Partnership Specialist

Job Description 

We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do.

The Opportunity:

We are a small team, but we are “the most loved team” in the business; and why wouldn’t we be?! We are passionate about delivering amazing experiences, enthusiastic and have great offerings.

The objective of the Travel & Partnership Advisor role is to efficiently handle both International Duty Travel Requests and complex Domestic Travel Requests, providing adept support to the offshore team’s inquiries. Support interlines duty travel requests, ensuring the timely processing of is in alignment with established SLAs.

Conduct thorough investigations into potential misuse, encompassing Duty and Leisure travel, and to reinforce compliance by performing meticulous audit checks on bookings and airports. You will Identify learning needs, craft comprehensive training materials, and share them via workplace platforms and the iFly Document Library, empowering Virgin Australia employees with the necessary knowledge and resources for effective travel management and fostering a culture of excellence.

As a Travel & Partnership advisor you will:

  • Requests and complex Domestic Travel Requests
  • Provide support and guidance to the offshore team, addressing any queries that fall within your expertise
  • Perform monthly credit card reconciliation and generate associated reports
  • Ensure timely processing of interline IATA788 requests in line with established SLAs.
  • Conduct thorough reviews to investigate any potential misuse of Team Travel, encompassing both Duty and Leisure travel.
  • Perform audit checks on airports and bookings to verify adherence to policy and regulatory standards.
  • Perform audit checks on airports and bookings to verify adherence to policy and regulatory standards
  • Identify learning needs for Virgin Australia employees regarding Team Travel processes.
  • Develop and release comprehensive training material via work platforms and the IFLY document library

What you need to be successful:

  • Diploma of Management
  • Experience working in Corporate travel or the airline sector and a sound knowledge in industry trends and booking processes
  • Excellent attention to detail and meticulous accuracy
  • Good problem-solving skills
  • Solid time management and prioritization skills
  • Understanding of ifly and staff travel will be beneficial
  • Understanding of Microsoft Office

What you’ll get from us

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

  • Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
  • Flexible working arrangements (including work hours and work from home)
  • Discounts on travel insurance, car hire, accommodation and experiences worldwide
  • Discounted Virgin Australia Lounge membership
  • Hospitality, retail, technology, beauty services and wellness discounts
  • Wellness support, including the betterme digital wellbeing platform
  • A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
  • Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

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