Retail Jobs Melbourne

ECCO Shoes

Retail Store Team Leader

Job Description 

  • Work for a fantastic premium brand that respects diversity & sustainability
  • Great team, benefits and flexible work environment
  • Paid on-the-job training, in-house programs & career development


At ECCO, you become part of a global family of more than 25,000 people who are proud to support a high quality, innovative, sustainable and responsible shoe manufacturing company. ECCO respects our world environment by reducing emissions, waste and consumption of materials, energy and water. We produce and sell high-quality modern shoes and accessories through our diverse workforce who receive lifelong learning and development at all stages of their career.

About the Role:

ECCO Emporium is looking for highly motivated and competitive Retail Team Leader with a passion to succeed. Whilst dedicated to providing a personal level of customer service, you will help your team achieve outstanding results through leadership and coaching, driving productivity, executing brand campaigns and selling shoes that practically sell themselves!

Tasks & Responsibilities:

  • Lead and coach the store team members to deliver exceptional customer service, uphold our quality brand, and achieve store objectives
  • Provide input with staff scheduling and assist in recruitment activities
  • Ensure Visual Merchandising plan and Mystery Shopper standards are upheld
  • Oversee customer returns and inventory management
  • Train the team on product, VM and sales techniques

Skills & Experience:

To be successful in this role you will:

  • Have previous retail management experience as a store manager or assistant store manager
  • have demonstrated success in achieving KPIs and sales targets
  • Have a commitment and professionalism to providing exceptional customer service as an ECCO brand ambassador
  • Be a collaborator and natural people-person who thrives on building relationships
  • Be motivated to lead and drive your team to succeed with a growth mindset in an exciting fast-paced work environment
  • Possess persuasive communication skills and an agile leadership style
  • Be someone who LOVES product knowledge and training with a willingness to learn and develop not only yourself but the team

Perks & Benefits:

  • Flexibility and work/life balance through roistering
  • Structured coaching and training programs to develop you individually and as a leader, including an induction schedule to set you up for success, engaging product and sales training to enhance your performance, and ECCO Leadership Programs for ongoing development
  • Reward and recognition programs, including a lucrative sales bonus incentive and monthly awards
  • Career progression opportunities – Headquartered in Denmark, we are a family-owned company that offers local and international opportunities
  • Pride in working for a globally successful, diverse & environmentally conscious employer
  • ECCO provides a progressive working environment for those who are seeking a career in retail, with a culture of ownership at all levels where everyone has a voice and makes an impact.

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