Job Opportunities In Bangalore

Sureworks Infotech Pvt Ltd

NetApp Storage Administrator 

Job Description 

Qualification: Any Degree/Diploma

Location: Bangalore

Roles & Responsibilities: –

1. Customer Support:

  • Serve as the first point of contact for customers seeking technical assistance through various channels, such as phone, email, and chat.
  • Provide timely and accurate responses to customer inquiries and issues, ensuring high levels of customer satisfaction.
  • Gather relevant information and analyse customer issues to determine the appropriate course of action.

2. Technical Troubleshooting:

  • Perform initial diagnosis and troubleshooting of NetApp storage-related problems reported by customers.
  • Escalate complex technical issues to higher-level support teams while maintaining ownership of the case and ensuring regular updates to the customer.

3. Documentation:

  • Maintain detailed and accurate records of customer interactions, technical issues, and resolutions in the support ticketing system.
  • Contribute to the creation and maintenance of knowledge base articles, technical documentation, and troubleshooting guides.

4. Collaboration:

  • Collaborate with L2 and L3 support teams to escalate and resolve more complex technical issues.
  • Work closely with cross-functional teams, including engineering and product management, to communicate customer feedback and contribute to product improvement.

5. Professional Development

  • Strive to enhance technical skills and expand knowledge of storage technologies to provide better customer support.

Job Type: Full-time

Salary: ₹25,000.00 – ₹40,000.00 per month

Ability to commute/relocate:

  • Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • total work: 1 year (Preferred)

Work Location: In person

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