Job In Jalgaon

Panther Nails

Customer Support Associate

Job Description 

Responsibilities of Support

1. Assign calls to L1, L2 & L3 support teams to review the call request and ensure timely resolution.

2. Professionally Communicate with the customers reaching the support center through the call centre

3. Resolve calls in individual capacity as well

4. Ensure friendly approach with the customers and ensure timely resolution of support request up to the satisfaction of the customer.

5. Periodically report to the management current state of support services

6. Enhance internal systems to achieve improved customer satisfaction.

Requirements –

1. Must be experience in software support role; typically, in technical support for cloud-based applications.

2. Excellent oral & written communication skills

3. Good time management

4. Good Team Player

5. Critical thinker and problem-solving skills

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹10,000.00 – ₹15,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off

Schedule:

  • Day shift
  • Flexible shift

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Jalgaon, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor’s (Preferred)

Language: English, Hindi, Marathi

To apply for this job please visit in.indeed.com.