Government Jobs Sydney

NSW Government -Customer Experience

Customer Contact Team Operator

Job Description 

We are hiring a new full time Customer Contact Team Operator to join our team within the Customer Experience Division. If you are a seasoned call centre operator who loves helping people, we need you to be the first point of contact for our diverse and often vulnerable customers.

  • Full-time ongoing role working 35 hours per week.
  • Location: Sydney CBD. Flexible working options available
  • Clerk Grade: 1/2. Base salary $70,694 pa to $76,857per annum plus super and annual leave loading.

About us

At NSW Trustee & Guardian, we protect, promote, and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

About the division

The Customer Experience division provides a wide range of specialist support across NSW Trustee & Guardian divisions including customer advocacy support, service design, business development, marketing, brand, communications, and media services.

About the role

You will be responsible for providing quality and timely services to customers, stakeholders, service providers and members of the public. You will demonstrate exemplary and professional customer service that align with our Customer Excellence Principles and ensure you meet service level agreements.

For more information about the position, view the role description

About you:

The ideal candidate will possess the following skills and attributes:

  • Previous experience working in a high-volume customer focussed call/contact centre and using computerized switchboards or similar systems
  • A strong communicator and able to understand customer needs and direct accordingly
  • Display exemplary customer service to a diverse range of diverse customer groups and external stakeholders
  • Can build rapport and relationships with a wide range of customers and colleagues
  • Are self-motivated, and can work independently to meet KPI’s
  • Can manage competing priorities whilst staying focussed on achieving our goals

Essential requirements

  • Ability to meet switchboard operators’ hours, for the provision of NSW Trustee & Guardian services for internal and external customers, between 9:00am and 5:00pm, Monday to Friday.

Our commitment to diversity

Our workplace reflects the diverse community we service. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.

What we offer

NSW Trustee & Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

  • work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
  • various leave options (recreation, parental, and flex leave of up to 24 days per year)
  • career development including study leave and acting opportunities
  • access to Fitness Passport and employee assistance program, and annual flu vaccinations

To apply for this job please visit