Customer Service Jobs Johannesburg

Metrofile Recruitment

Customer Service Consultant

Job Description 

Job Advert Summary

  • Maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios.
  • Actively resolves all client queries that have been escalated within a reasonable timeframe and to actively identify leads for respective Account Managers.

Minimum Requirements

  • Degree in Sales / Marketing / Retail Management or equivalent
  • 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
  • Excellent command of the English language
  • Intermediate level proficiency in MS Excel/Word/Powerpoint
  • Valid Drivers License
  • Must have own vehicle


To succeed in this role you must have/be:

  • Strong attention to detail
  • Drive and resilience
  • Must be reliable
  • Results oriented and outcome driven
  • Able to work individually and as part of a team
  • Excellent communication and interpersonal skills
  • Focused on achieving results
  • Business acumen and be able to communicate at all levels
  • Highly computer literate
  • Excellent organisational skills

Duties and Responsibilities

  • Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Account Manager’s portfolios.
  • Resolve all enquiries or queries escalated by the Account Managers within a reasonable timeframe.
  • Ensure that the assigned portfolio is sufficiently serviced to ensure customer satisfaction.
  • Ensures all Service Level agreements are current and valid.
  • Ensure that clients’ portfolios data integrity is accurately maintained.
  • Assists with preparing and presenting business proposals to both existing and new potential customers.
  • Meet and exceed sales target (100% of target)
  • Maintains close relationships with the Accounts Manager to capitalise on opportunities identified.
  • Ensures effective documentation and records management as defined within the customer’s document retention strategy by informing customers of past due dates.
  • Deals with, resolves and reports on issues, concerns and complaints related to your portfolio or allocated clients.

What we offer:

  • Market related salary and performance incentives
  • All permanent team members required to join the company’s provident fund and risk benefit
  • Monthly health screening and access to counselling support services
  • Attractive leave benefits
  • Recognition of long service
  • Internal promotions encouraged
  • Inter-company transfers are available for staff that apply and found successful as per our recruitment policy
  • Leadership and employee development training programmes managed by our Training Department
  • Continuous self development encouraged
  • Clear mission and strategic direction
  • Our values are ingrained in our business
  • Collaboration and agility
  • Customer centricity
  • High performance culture
  • Recognition and rewarding of high performers

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