Customer Service Jobs Brampton

Zurn Elkay Water Solutions

Customer Service Manager

Job Description 

The Company

Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.

Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over, as one of today’s leading international suppliers of plumbing and water delivery solutions.

Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you’ll visit our website and learn more about Zurn Elkay at

If you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!

The Customer Service Manager (Regional Operations Support Manager) ensures customer retention through the management of the Regional Operations Support team, training, assisting external users of the organization’s technical products or services by answering questions and solving problems involved in their use.

This position will reside in Brampton, ON which is the location of our Toronto service centre.

This person will report up to the Regional Operations Manager. This position will be responsible for managing and leading a team to execute the responsibilities as noted above.

Key Accountabilities

  • Responsible for designing and implementing improved process or operational policies
  • Recommends changes to products or services to fulfill customer needs and to standardize it across Canada.
  • Screens incoming and outgoing calls to ensure quality, customer service, and adherence to the policies and procedures of the organization.
  • Monitor’s Customer Service KPI’s such as Customer on Time Deliveries, Customer Satisfaction, etc.
  • Provides feedback to assist in the creation of performance improvement goals and the development of training programs.


  • Bachelor’s degree in a related field (preferred)
  • 7+ years’ experience in Customer Service/Customer Care
  • 5+ years’ experience managing a Customer Service team
  • Excellent communication and people skills
  • Strong leadership skills
  • Strong commitment to employee development and engagement
  • Good writing/administrative skills, including computer skills (MS Office)
  • Demonstrated proficiency in time and project management.
  • Team oriented with the ability to influence others
  • Experience with d365 a plus

Capabilities and Success Factors

  • Business Insight – Applying knowledge of business and the marketplace to advance the organization’s goals.
  • Customer Focused – Driven to provide world class Customer Service
  • Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Ensures Accountability – Holding self and others accountable to meet commitments.
  • Drives Results – Consistently achieving results, even under tough circumstances.
  • Being Resilient – Rebounding from setbacks and adversity when facing difficult situations.

Total Rewards and Benefits

  • Competitive Salary
  • Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
  • Matching 401(k) Contribution
  • Health Savings Account
  • Educational Reimbursement
  • Matching Gift Program

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