City Of Oshawa Careers

City of Oshawa

Commissioner Community and Operations Services

Job Description

  • Employee Type:

    Regular Full-Time
  • Location:


  • Job Type:

  • Experience:

    Not Specified

A progressive city of 187,800 people located just a short 30-minute drive from Toronto, the City of Oshawa is one of Canada’s fastest growing communities that is exceptionally positioned to live, work, learn and invest. Its strategic pursuit of sustainable growth, excellent community service delivery and co-operative partnerships have enhanced its quality of life advantage, while maintaining a strong commitment to financial stewardship.

Employment Group: Exempt Wage RateWW-$211,939- $249,339 per annum Standard Weekly Hours of Work: 36.25 Shift Work Required: N

Reporting to the Chief Administrative Officer, the Commissioner is a member of the Corporate Leadership Team and is critical in advancing the strategic priorities of Council. The Commissioner will be responsible for providing innovative vision and strategic direction to the Community and Operations Services Department. The Department consists of three Branches: Community and Support Services, Operations Services and Recreation Services. The Department comprises of approximately 300 staff and has an annual operating budget of approximately $53 million and capital budget of approximately $10 million. In addition, the Oshawa Senior Community Centres (OSCC55+) indirectly reports to the Commissioner as they provide similar services.

Possessing strong business acumen and a collaborative management style, the Commissioner will be effective in engaging a diverse community and leading a multi-faceted workforce. The Commissioner will be required to mentor and delineate responsibility within the team through empowerment and engagement. The Commissioner will work closely with Branch Heads to inspire innovative approaches, enhance service delivery, streamline processes, effectively manage change, leverage technology, achieve customer service excellence and maximize value for tax dollars. The Commissioner will be responsible for ensuring compliance with various legislation and regulations and may also be responsible for performing statutory duties.

The Commissioner will utilize political acumen to assess potential political sensitivities and proactively manage issues. The Commissioner will provide sound recommendations to Council and Standing Committees, which addresses the current and future needs of the municipality. The Commissioner will be a poised, succinct and direct communicator with an ability to successfully deliver professional, verbal and written presentations. The Commissioner will be adept in dealing with a variety of stakeholder audiences and be a visible and identifiable leader within the organization and community.

Upholding the City of Oshawa core values of Authenticity, Courage and Trust (ACT), the Commissioner will be an innovative and collaborative leader to a diverse team of professionals in the delivery of services throughout the City of Oshawa while fostering an atmosphere of collaborative leadership, teamwork, and coordination between functional areas with the department and cross functionally across the Corporation. The Commissioner will develop and embed a culture of customer service and performance management to ensure a high quality of service delivery while simultaneously coaching, motivating and empowering all departmental employees, to achieve strategic and operational objectives.

The Commissioner will have a value-based leadership approach, which reflects the high level of integrity, trustworthiness and ethical conduct required for success in this role. The Commissioner will have a passion for public service and the courage necessary to stand behind recommendations in a political environment and in compliance with applicable legislation. As a member of the Corporate Leadership Team, the Commissioner will provide leadership across the organization and support the goals of the Corporation while fostering a culture of collaboration, innovation, and customer service. The Commissioner will also work closely with members of the Council to address community concerns, being a major interface between the department and City Council/Standing Committees.


As the ideal candidate, you will hold a university degree in a related field, ideally with a postgraduate or a Master’s degree in a relevant field. Your track record of accomplishments will feature no fewer than ten years senior level experience in a related environment with a proven track record of fostering a culture of customer service, innovation, collaboration, accountability, and fiscal responsibility.

Recognized as a strong communicator, you will build strong collaborative relationships. You will hold knowledge and demonstrated skills revolving around strategic and corporate planning as well as strong analytical and problem-solving skills with a proven positive record of working effectively with elected officials and senior executives across all levels of government.

The candidate demonstrates creativity and innovation in managing and leading effective change management and is able to set goals and direction in addition to initiating recommendations that influence and effect positive change.

As an innovative leader, you will motivate, mentor, and inspire a shared vision. With strong knowledge of sound financial management principles and practices, you will effectively manage large scale initiatives, with the ability to shift focus as necessary while handling risk and uncertainty. This includes a demonstrated skill in delivering innovative and creative solutions where traditional methods have delivered mediocre results.

As an accomplished leader, you hold a passion for public service and a value-based leadership approach, which reflects the high level of integrity, trustworthiness and ethical conduct required. You are results-driven with a continuous improvement focus and proven record of accomplishments. Foundation in Lean Methodologies is considered an asset.

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