Call Centre Jobs Pretoria

Ann Swann Personnel Services

Call Centre Sales Consultant

Job Description 

Admin, Office & Support
8500.00 Monthly Basic Plus Commission
We are looking for a highly motivated and dynamic Call Center Sales Consultant to join our client at a leading Short Term Insurance company based in Menlyn, Pretoria. As a Call Center Sales Consultant, you will play a pivotal role in promoting and selling a comprehensive range of insurance products to potential customers. This position requires exceptional communication skills, a persuasive demeanor, and the ability to consistently achieve and exceed sales targets in a fast-paced and competitive environment.

Role And Responsibilities

  • Management of calls in a professional and efficient manner
  • Follow up calls where and when needed
  • Explanation of credit life insurance principles
  • Handling all information on basis of trust
  • Dealing with clients and processes in line with company procedures
  • Optimal use of the “Call Centre” computer system
  • Various languages will be an advantage
  • Follow the correct DC Credit Protect procedures
  • Complete the appropriate forms
  • Maintain professional interaction
  • Ensure confidentiality of database information
  • Any other instruction from Management
  • Build positive relationships by going above and beyond with customer service, ensuring all questions, cancellations, and confirmations are addressed appropriately ·
  • Meet daily personal/team qualitative and quantitative targets and achieve all service, productivity, and quality objectives.
  • Create and maintain case management records of daily problems and remedial actions taken in a call center database.
  • Leverage data and insights gathered in the call center to recommend and influence process-improvement opportunities.

Qualification And Education Requirements

  • Grade 12 / Matric
  • RE5 qualification (Advantageous)
  • FAIS qualifications (Advantageous)
  • Excellent Communication skills – must be able to speak English and Afrikaans
  • Handling calls in a professional and efficient manner
  • Call center process and systems proficiency
  • Computer literate: MS Word, Excel, Outlook, SharePoint
  • Minimum of 1-year experience working in a call center

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