Call Center Jobs In Chandigarh

GoGlobal Consultants

Call Center Manager

Job Description 

Responsibilities and Duties

Develop objectives for the call center’s day-to-day activities

Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)

Monitor and improve ordering, telephone handling and other procedures

Required Experience and Qualifications

Proven experience as call center manager or similar position

Experience in customer service is required

Knowledge of performance evaluation and customer service metrics

Solid understanding of reporting and budgeting procedures

Proficient in MS Office and call center equipment/software programs

Outstanding communication and interpersonal skills

Excellent organizational and leadership skills with a problem-solving ability

Higher degree in a relevant discipline will be appreciated

Job Type: Full-time

Salary: ₹15,000.00 – ₹35,000.00 per month

Schedule:

  • Day shift

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