Bpo Jobs In Thane

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BPO Operations Manager

Job Description 

We are looking for Manager – Operations Outbound Process, who will be primarily Responsible for supervision and mid-level management of all calling activity at sales Centre. Apart from being responsible for ensuring productivity metrics and quality, he/she is Also responsible for the individual teams contribution towards achieving company goals and objectives. The Team Leader is also responsible for handling escalations as well as handling calls to meet the client and/or internal SLA/TAT of the programs.

Role & responsibilities :

 Supervise assigned team members and ensure client deliverables are met within the established

timelines

 Responsible for ensuring daily, weekly, monthly, and yearly productivity targets are achieved

 Conduct daily team meetings, pre and/or post shift and train, coach, and mentor associates per

process requirements

 Handle escalation calls on an as-needed basis and help associates to learn on-the-job

 Remote monitor and side jack with associates to provide real-time coaching and mentoring

 Conduct constant 1:1 meetings with associates to provide feedback and motivation

 Conduct constant group review meetings to discuss team performance and areas of opportunities and improvement

Job Type: Full-time

Salary: ₹712,906.58 – ₹1,079,829.84 per year

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Schedule:

  • Rotational shift

Supplemental pay types:

  • Joining bonus
  • Overtime pay
  • Performance bonus
  • Quarterly bonus
  • Shift allowance
  • Yearly bonus

Ability to commute/relocate:

  • Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor’s (Preferred)

Experience:

  • Operations: 1 year (Preferred)
  • total work: 1 year (Preferred)

To apply for this job please visit in.indeed.com.