BPO Jobs In Nagpur

Actics Technologies Pvt. Ltd.

BPO-operations

Job Description

  • Should be ready to work for the Voice process
  • Must have a excellent command & fluency in English .
  • Clarity of speech and thought is expected with basic computer knowledge.
  • Ready for rotational shifts & rotational week offs.
  • Immediate joiners Preferred.

Requirement:

  • Answer incoming calls from customers with inquiries on product orders
  • Assist various departments in facilitating sales of all products in the company portfolio
  • Analyze customer issues and assist in resolving within the required timeframe
  • Coordinate with customers and ensure appropriate questioning to identify issues
  • Manage all customer inquiries and summarize to present to management
  • Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe.
  • Maintain accuracy of all data and verify the same for all customer services
  • Proven customer service/support experience
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Excellent communication and presentation skills.
  • Manage time effectively.

Job Type: Full-time

Salary: ₹14,000.00 – ₹17,000.00 per month

Benefits:

  • Health insurance

Schedule:

  • Rotational shift

Ability to commute/relocate:

  • Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • total work: 1 year (Required)
  • Customer service: 1 year (Required)

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person

To apply for this job please visit in.indeed.com.