Bank Job In Kota

HDFC Bank

Collections Officer

Job Description 

Office Location: KOTA – RAJASTHAN Kota (Branch)

Position description:

Sr Collection Officer-Unsecured

Primary Responsibilities:

  • Meet the Business Targets of Resolution, Rollback and Normalization Follow up for Settlement and Pre NDC Conversions
  • Capture accurate Feedbacks and trails in Collection System 100% coverage on accounts Increase and provide appropriate Attempt Intensity on Accounts.
  • Provide Accurate Reason Codes and feedbacks on Accounts Follow up on exception cases

Additional Responsibilities:

  • Coverages-Trails-Intensity

Educational qualifications preferred

  • Category: Bachelor’s Degree
  • Academic score: Pass
  • Institution tier: Any

Required Certification/s:

Required work experience

  • Industry: Banking/NBFC Preferred
  • Role: Collections/Customer Service
  • Years of experience: 0 to 2

Key Performance Indicators:

Resolution, Rollback & Normalization

Required Competencies:

Result Orientation, Team Work, Customer Service

Required Knowledge:

Excel and MS office

Required Skills:

Negotiation skills, communication skills, Influencing skills & Time Management

Required abilities

  • Physical: Travel if required

Specific requirements

  • Travel: Travel if required
  • Vehicle: NA

Other details

  • Contract Types: Permanent
  • Compliance Related: No
  • Union Affiliation: No

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